Remote & On-Site Technical Support
On-Site IT Support
AHF Creative provide on-site computer repair and support services to your home or office for a variety of different concerns.
When you have a new computer, a computer with a virus or just need general troubleshooting, we have IT professionals that are able to
visit your and solve these problems for you. On-site technical assistance with convenient monthly retainers available to ensure help is available whenever you need it!
In the event we cannot resolve your problem remotely, or you simply prefer to have a technician visit you - we can come out to your business premises.
On-site support is available Monday to Friday during business hours. This incurs the standard on-site service fee. We can arrange to come after
hours, however this may incur additional charges - please phone us to discuss!
Remote IT Support
Remote computer repairs are fast gaining popularity especially for businesses. Having an IT Service Provider work on your machines remotely means:
- less disruption for the staff in your office. Much of the value from Remote IT Support comes after-hours or when your employees are away.
If we do have to carry out remote work when an employee is there, they can remain at their desks.
- no waiting times for a technician to come out to your office to diagnose the problem
- no call out fee!
- no paying for travel time: you wont be paying for time we dont have to spend in a car getting to your business
All you need to do is call us and let us know the issue you are having. To service your machine remotely you do need to have a working, high speed (ADSL)
internet connection. If your problem is internet related then we will usually need to come out on-site to resolve the issue.
